FREQUENTLY ASKED QUESTIONS
What are Helix Pro Grip and Helix Pro INVICTA Grip?
“Helix Pro Grip is an innovative, silicone, spiral-shaped embossed grip wrap for tennis, golf, cycling, fishing and more.
“Helix Pro INVICTA Grip is an innovative, silicone, spiral-shaped, embossed grip wrap exclusively for paddle rackets.
What are Helix Pro Grip and Helix Pro INVICTA Grip products for?
“Helix Pro products are for everyone who loves and enjoys racquet sports, golf, cycling, rollerblading, fishing and more.
How do I use the Helix Pro handle winding?
Place the tube on the handle you want to cover. While holding the tube on the handle, slowly pull the protruding white cord until the part of the product is fully covered and adheres to the handle. When finished, take a knife or scissors and cut off the remainder.
What is the difference between Helix Pro silicone grip windings and other brands?
- MAXIMUM GRIP: The special spiral embossed coating ensures a firm and secure grip during every movement, allowing you to hit your shots more accurately and efficiently.
- MOISTURE AND PRACTICE RESISTANT TECHNOLOGY: Thanks to an advanced silicone material, this spiral-shaped embossed coating will protect the handles from moisture, sweat and slipping, providing a crucial and competitive advantage.
- QUICK AND EASY APPLICATION: Insert. Pull. Cut. Do it all in less than 1 minute and without any special effort. The package also includes a blade in case you don’t have scissors or are on the move.
- UNIQUE AND COLOURFUL DESIGNS: Tired of ordinary colours? We offer a wide range of colours and designs so you can better express your personal style on the court.
How do I remove Helix Pro from the handle?
Take a knife and cut the silicone material vertically, the product will detach and you can remove it.
How long does the Helix Pro stay on the handle?
It all depends on how you use it for sport or leisure. Thanks to its unique features, Helix Pro can last up to 10 times longer than conventional grip windings.
Are the Helix Pro silicone grip wraps suitable for indoor and outdoor exercise?
Yes, you can use Helix Pro products both indoors and outdoors – Helix Pro handlebar winding technology is designed to provide excellent grip in any sport and under any circumstances.
Can I use Helix Pro silicone handle windings in wet or rainy conditions?
Yes, the Helix Pro grip winding technology has been designed to provide excellent and flawless grip in all sports and weather conditions.
What is Helix Pro's return and warranty policy?
We guarantee that the products we sell are original, of good quality and in good condition. However, if you receive a product that is of poor quality or damaged, we will cover the cost of returning it to you within 14 days and will replace it with another product of good quality in a suitable condition, provided that it is returned to us in its original and undamaged packaging.
How can I get more information about special offers and new products?
Subscribe to our newsletter to receive special offers or the latest information about our products.
How can I contact the shop's customer service?
Our shop’s customer service hours are Monday to Friday 10:00 – 17:00, Tel. +370 624 39 700 and E-mail info@proflexbaltic.com. We do not work on Weekends and Holidays.
What should I do if I receive a low-quality or unsuitable product in my order?
Within 14 days of receipt of the ordered item, you can request a replacement and return it free of charge. If you receive a faulty or defective product, please contact us immediately by email info@proflexbaltic.com or Tel. +370 624 39 700 to discuss the return and exchange procedure.
Do I have to pay shipping costs when I return the product?
You can return the product free of charge within 14 days of receipt of your order. Before returning a product, please contact our store’s customer service at info@proflexbaltic.com or Tel. +370 624 39 700.
It is very important that when you return the product, it is in the same condition as when it was sent, unused and in its original packaging.
Do you offer free returns on poor quality or unsuitable products?
Yes, no later than 14 days from the date of receipt of the order, if the product is of poor quality, we will cover the return and shipping costs when we replace it with another product.
What are the available payment methods for orders?
“At ProFlex we offer all secure payment methods such as Swedbank, Citadele, SEB, Luminor, Å iaulių bankas, Revolut, Wise, Apple Pay, Google Pay and more…
How can I place an order on www.proflexbaltic.com?
Orders can be made in several ways:
When shopping in the e-shop www.proflexbaltic.com
Telephone +370 624 39 700
By email: info@proflexbaltic.com
Will I receive an invoice for my order?
Yes. The invoice is automatically generated within 1-5 working days after the order has been completed (collection of the goods or delivery to the courier service) and is sent to the email address specified in the order. by email and placed in your account (My purchases -> orders -> by selecting the order number and clicking on it, you will be able to see the invoice for the order).
Can I pick up my orders from the physical store?
“ProFlex Baltic does not currently have a physical store and does not issue orders physically. All orders placed by email are subject to availability. we will deliver conveniently and quickly via parcel services.
How long will it take to receive my order?
“The ProFlex Baltic ordering process starts as soon as your order is paid. It usually takes between 1 and 3 working days to prepare and dispatch an order. During busy periods, this can be up to 5 working days, but we always aim to complete orders as quickly as possible.
Do you offer free shipping?
If the order amount exceeds 70 Euros, we will deliver the goods free of charge! Otherwise, a delivery charge applies.
What are the possible delivery methods for orders?
“At ProFlex Baltic we offer a choice of the most popular parcel delivery services such as DPD and OMNIVA. During the order process, you can choose the delivery method that suits you best – delivery to a post office or delivery by courier.
Can I track my order?
Once your order has been dispatched, you will receive a delivery confirmation email with your order tracking information. You can use this tracking number to monitor the status and progress of your shipment.
Do you ship internationally?
We currently offer shipping only in the Baltic States – Lithuania, Latvia and Estonia.
